How to get access to Sonos AI features, as company aims to avoid another app disaster

When Sonos tried a major app update two years ago, things did not go well. Much-loved features disappeared, older speakers experienced connection problems, and accessibility features were broken. That debacle saw the company’s CEO fired.

The company is taking a much more cautious approach as it moves into the AI era with a Sonos 27voice update, enabling natural-language voice control via Hey Sonos requests …