Terms and Conditions of Service

A. The Right to Withhold (Possessory Lien Under 6 P.S. § 11): Pursuant to Pennsylvania Commonwealth statute (6 P.S. § 11), any person or entity altering, repairing, or storing personal property at the request of the owner maintains an absolute legal possessory lien upon that property. Tekcom Solutions exercises its statutory right to retain physical custody of the customer's equipment until all outstanding labor charges, component invoices, diagnostic fees, and accrued storage costs are paid in full.

B. Contractual Superiority & Clear 30-Day Abandonment Timeline: Because Pennsylvania common law requires judicial execution to enforce unwritten possessory liens, this signed Agreement constitutes a legally binding contract that explicitly defines and governs property abandonment:

• Notification & 14-Day Grace Period: Upon completion of diagnostics, service order finalization, or notice of unrepairability, Tekcom Solutions logs multi-channel communication (SMS, email notification, telephone, and online tracker update). The Customer is granted a fourteen (14) calendar day grace period from the initial completion notice to pay and collect their hardware with zero storage assessment.
• Accrued Storage Fees: On the 15th calendar day following completion notification, storage fees will accrue at the rate of $5.00 per calendar day ($35.00 per week) to cover commercial vault space, insurance, and secure climate-controlled holding.
• Absolute Forfeiture at 30 Days: If equipment remains unpaid or uncollected for thirty (30) calendar days following the initial notice of completion or diagnostic debrief, ownership of the equipment is completely and irrevocably forfeited to Tekcom Solutions. Tekcom Solutions assumes full title to the hardware and maintains the absolute right to sell the equipment at private/public sale, harvest functional components for workshop inventory, or recycle the chassis to satisfy unpaid balances and accrued storage debts.

C. Pennsylvania E-Waste Compliance (Covered Device Recycling Act • Act 108 of 2010): In strict compliance with the Pennsylvania Covered Device Recycling Act (CDRA), electronic computing devices—including laptops, desktops, server chassis, monitors, and tablets—are legally banned from municipal Pennsylvania landfills. Tekcom Solutions will never dispose of abandoned computing hardware in standard commercial refuse. Worthless, non-functional, or unmarketable abandoned hardware is routed exclusively through certified R2/e-Stewards IT Asset Disposal (ITAD) recycling vendors.

D. Mandatory Data Obliteration on Forfeited Hardware: Prior to any secondary sale, parts harvesting, or certified CDRA e-waste recycling of abandoned hardware, Tekcom Solutions enforces strict data sanitization. Technicians will permanently destroy or sanitize all attached NVMe, SSD, and magnetic storage media utilizing DoD 5220.22-M (3-pass wipe) or NIST SP 800-88 cryptographic sanitization. Storage media that cannot be verified clean is removed and physically pulverized. No abandoned equipment will ever be sold, transferred, or scrapped with customer data intact.